At Pickzio.sbs, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help with refunds, returns, and exchanges, subject to the terms outlined below.
1. Eligibility for Returns
- You may request a return within 7–14 days (set your exact timeframe) from the date you receive your order.
- To be eligible, the item must be:
- Unused, unworn, and in the same condition that you received it.
- In its original packaging with tags, labels, and accessories included.
- Accompanied by proof of purchase (order number, receipt, or invoice).
2. Non-Returnable / Non-Refundable Items
Certain items are exempt from being returned, including (but not limited to):
- Gift cards and promotional items.
- Items marked as “Final Sale”.
- Personal care items (e.g., cosmetics, skincare, hygiene products).
- Digital downloads or software products.
- Customized or personalized products.
3. Refund Process
Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
- If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days (processing times may vary by bank or card issuer).
- Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong item shipped, defective product).
4. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange it for the same item, contact us at support@pickzio.sbs before sending it back.
5. Return Shipping
- You will be responsible for paying your own shipping costs for returning an item unless the return is due to our error.
- If the return is approved due to a defect or incorrect item, we will provide a prepaid return label.
- Shipping costs are non-refundable.
6. Late or Missing Refunds
If you haven’t received a refund yet:
- First check your bank account again.
- Then contact your credit card company—it may take some time before your refund is officially posted.
- Next, contact your bank. Processing times vary.
- If you’ve done all of this and still have not received your refund, please contact us at support@pickzio.sbs.
7. Contact Information
For questions about our Refund & Return Policy, please contact us:
📧 support@pickzio.sbs
📍 1234 Market Street, Anytown, USA